Halloween Spot Return / Exchange or Cancellation Policy
The following criteria must be met in order to be eligible for a Refund.
Returns must be made within 21 days of the original order date.
Returns have to be unworn with the original accessories, are in new and resalable condition, and in the original packaging
This includes the item's packaging Insert.
Please note: We cannot refund the shipping charges.
Item(s) returned for a
REFUND... Are Refunded to original payment method (15% Restocking Fee Applies)
Exchange.....We will pay the shipping of the Exchange product back to you once the Returned item is processed at our warehouse.
- Store Credit..... We will email a store credit to you. These do not expire and can be used in the future
- We pay the shipping cost to send the exchange item back to you.
Item(s) must be new, unused and in their original packaging, along with all accessories.
Item(s) must be accompanied by the packing slip sent to your email by our online return portal.
Item(s) must be returned via a traceable shipping method with delivery confirmation.
All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
Returned items eligible for a refund will be refunded for the cost of the item returned only, minus shipping and Handling Fee
We do not refund shipping cost.
Please read what items are returnable below before proceeding with your return or exchange.
What items are returnable?
You can return your items within 21 days of your order date.
- Returns have to be unworn with the original accessories, are in new and resalable condition, and in the original packaging
- This includes the item's packaging.
- Once return Authorization is approved, please note item must be returned (Post Marked) within 14 days from the date of authorization.
What items are not returnable?
- For All items found in our Sale section, All Sales Are Final
- Please see tips below for keeping your items in returnable condition:
- Lingerie: Due to Hygiene Issues, Opened delivery packages of Lingerie, body stocking or hosiery are not eligible for returns or exchanges. To be returned the original delivery package must not have been opened in anyway.
- Wigs, Beards, Facial Hair: Due to Hygiene Issues, Opened packages of Wigs, Beards and Hair are not eligible for returns or exchanges. To be returned the Wig package must not have been opened in anyway. Meaning IF You Took It Out Of The Package, Its Not Returnable!!
- Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
- The following items are ONLY returnable if they are in their unopened, original packaging – these items must not have been worn, used or altered in any way: (basically, if it goes on a furry friend or your face, feet, hair or bottom and you took it out of the package - it's yours to keep):
- Shoe covers, boot tops, slippers or other similar footwear that are in Factory Sealed Packages.
- Prosthetic noses or chins
- Cigarette holders
- Items in factory sealed packages [e.g. blister packs]
If there is a problem with your order, please contact customer service via email at Halloweenspot@halloweenspotonline.com within 14 days of receiving the order. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped using the same method as the original order.
How do I exchange my order?
In Order to exchange a product, head over to our return portal and follow the prompts
- Return the item using the instructions you receive via email.
- Upon inspection, we will ship out the exchange product to you.
- We pay the shipping cost to send the exchange product to you.
- Note we will send your exchange after your returned item is received and has been processed by the warehouse