Halloween Spot Return or Cancellation Policy – The Halloween Spot

Halloween Spot Return or Cancellation Policy

The following criteria must be met in order to be eligible for an exchange, return, or refund.

Returns or Exchanges must be made within 21 days of the original order date

Item(s) returned for a REFUND will incur an 15% restocking fee.

Item(s) returned for an EXCHANGE do not incur the restocking fees

Item(s) returned for a STORE CREDIT  do not incur the restocking fees

Item(s) must be new, unused and in their original packaging, along with all accessories.

Item(s) must be accompanied by the packing slip sent to your email by our online return portal.

Item(s) must be returned via a traceable shipping method with delivery confirmation.

All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).

Returned items eligible for a refund will be refunded for the cost of the item returned only, minus the 15% restocking fee.

We do not refund shipping cost.

PLEASE NOTE: If a return is denied based on the above criteria, we will NOT automatically call and/or return the item to you.

Restock Fees Item(s) returned for a refund will incur an 15% restocking fee.

    How do I Return or Exchange?

    Please read what items are returnable below before proceeding with your return or exchange. 

     

    Click Here To Start Your Refund Or Exchange

    What items are returnable?

    You can return your items within 21 days of your order date.

    • Returns have to be unworn with the original accessories, are in new and resalable condition, and in the original packaging
    • This includes the item's packaging.

    What items are not returnable?

    • For All items found in our Sale section, All Sales Are Final
    • Please see tips below for keeping your items in returnable condition:
      • Lingerie: Due to Hygiene Issues, Opened delivery packages of Lingerie, body stocking or hosiery are not eligible for returns or exchanges. To be returned the original delivery package must not have been opened in anyway.
      • Wigs, Beards, Facial Hair: Due to Hygiene Issues, Opened packages of  Wigs, Beards and Hair are not eligible for returns or exchanges. To be returned the Wig package must not have been opened in anyway. Meaning IF You Took It Out Of The Package, Its Not Returnable!!
      • Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
    • The following items are ONLY returnable if they are in their unopened, original packaging – these items must not have been worn, used or altered in any way: (basically, if it goes on a furry friend or your face, feet, hair or bottom and you took it out of the package - it's yours to keep):

     

    • Shoe covers, boot tops, slippers or other similar footwear
    • Eyelashes
    • Cosmetics
    • Teeth
    • Prosthetic noses or chins
    • Cigarette holders
    • Items in factory sealed packages [e.g. blister packs]

     

    Defective Items: 

    If there is a problem with your order, please contact customer service via email at Halloweenspot@halloweenspotonline.com within 14 days of receiving the order. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped using the same method as the original order.

     

     

    How do I exchange my order?

    •  First, place a new order for the replacement item(s) you'd like. You need to place a new order so that we can be sure to have inventory on what you want and so we can send the items right away. Once we receive your return, we will issue the refund to the credit card.
    • Once your new order is placed, you can return the original order to our warehouse for a refund. Please refer to our return policy for instructions on how to return your order. *
    • **Please make sure to select exchange and not refund**
    • If you choose to wait till we issue the refund to purchase the exchange then the refund will be as a store credit so you can use that to purchase the exchange.
    • Our first priority is to ensure that your items ship in a timely manner. Once an order is placed and all of the billing and shipping information has been verified, the order is immediately transmitted to our warehouse for processing. For this reason we are unable to cancel, change, or modify your order once it has been processed and shipped.

    Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund for your merchandise (shipping is non-refundable).We are unable to re-ship orders that are returned to us as undeliverable. If you would like to purchase items that were undeliverable, you are welcome to place a new order on our website.

    How soon will I get my refund?

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks.(Please save your tracking information.)

     If a Returned Product is denied based on the above criteria, you will be notified by email. Items that are denied will be held for 30 days and are only returned if the customer authorizes us to charge their credit card for the applicable return shipping fees.  We will send an invoice for the Return Shipping Fee,  After the invoice is paid, we will then ship the denied return back to the customer.