Halloween Spot Return or Cancellation Policy
Return & Exchange Policy
To make sure you are 100% satisfied with your purchase,we will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.
Please note: We cannot refund the shipping charges.
For All items found in our Sale section, All Sales Are Final
*During the Halloween season, we accept online returns for Orders placed prior to October.
Orders placed the month of October are final. Only exchanges or Online store credit are available in October.** *
If by chance you need to make an exchange, we will gladly accept any item that is unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.
Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks.(Please save your tracking information.)
- Lingerie: Unsealed Lingerie, bodystocking or hosiery are not eligible for returns or exchanges.
- Wigs: Wigs are not eligible for returns or exchanges
- Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
- Shoes: Shoes scuff very easily on any hard surface. Always try shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
The following items are ONLY returnable if they are in their unopened, original packaging – these items must not have been worn, used or altered in any way:
Shoe covers, boot tops, slippers or other similar footwear
Prosthetic noses or chins
Items in factory sealed packages [e.g. blister packs]
How to return an item.
Note: We must provide you with an RMA number before you ship your return.
Do not ship returns unless you receive RMA number from customer service.
Email us at email@example.com to get an RMA number
- Please include your item(s) in your package along with your invoice.
- All return shipping charges must be pre-paid. Sorry, but we cannot accept C.O.D deliveries.
- Please request a tracking number for your returned package.
- For your protection, we recommend that you insure your return shipment.
Please keep in mind that the original shipping cost of the order is non-refundable.