Halloween Spot Return or Cancellation Policy
The following criteria must be met in order to be eligible for an exchange, return, or refund.
Returns or Exchanges must be made within 21 days of the original order date
Item(s) returned for a REFUND will incur an 15% restocking fee.
Item(s) returned for an EXCHANGE do not incur the restocking fees
Item(s) returned for a STORE CREDIT do not incur the restocking fees
Item(s) must be new, unused and in their original packaging, along with all accessories.
Item(s) must be accompanied by the packing slip sent to your email by our online return portal.
Item(s) must be returned via a traceable shipping method with delivery confirmation.
All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
Returned items eligible for a refund will be refunded for the cost of the item returned only, minus the 15% restocking fee.
We do not refund shipping cost.
PLEASE NOTE: If a return is denied based on the above criteria, we will NOT automatically call and/or return the item to you.
Restock Fees Item(s) returned for a refund will incur an 15% restocking fee.
How do I Return or Exchange?
Please read what items are returnable below before proceeding with your return or exchange.
Click Here To Start Your Refund Or Exchange |
What items are returnable?
You can return your items within 21 days of your order date.
- Returns have to be unworn with the original accessories, are in new and resalable condition, and in the original packaging
- This includes the item's packaging.
What items are not returnable?
- For All items found in our Sale section, All Sales Are Final
- Please see tips below for keeping your items in returnable condition:
- Lingerie: Due to Hygiene Issues, Opened delivery packages of Lingerie, body stocking or hosiery are not eligible for returns or exchanges. To be returned the original delivery package must not have been opened in anyway.
- Wigs, Beards, Facial Hair: Due to Hygiene Issues, Opened packages of Wigs, Beards and Hair are not eligible for returns or exchanges. To be returned the Wig package must not have been opened in anyway. Meaning IF You Took It Out Of The Package, Its Not Returnable!!
- Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
- The following items are ONLY returnable if they are in their unopened, original packaging – these items must not have been worn, used or altered in any way: (basically, if it goes on a furry friend or your face, feet, hair or bottom and you took it out of the package - it's yours to keep):
- Shoe covers, boot tops, slippers or other similar footwear
- Eyelashes
- Cosmetics
- Teeth
- Prosthetic noses or chins
- Cigarette holders
- Items in factory sealed packages [e.g. blister packs]
Defective Items:
If there is a problem with your order, please contact customer service via email at Halloweenspot@halloweenspotonline.com within 14 days of receiving the order. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped using the same method as the original order.
How do I exchange my order?
- First, place a new order for the replacement item(s) you'd like. You need to place a new order so that we can be sure to have inventory on what you want and so we can send the items right away. Once we receive your return, we will issue the refund to the credit card.
- Once your new order is placed, you can return the original order to our warehouse for a refund. Please refer to our return policy for instructions on how to return your order. *
- **Please make sure to select exchange and not refund**
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If you choose to wait till we issue the refund to purchase the exchange then the refund will be as a store credit so you can use that to purchase the exchange.