To start the return process for your order, please enter your email address and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

The following criteria must be met in order to be eligible for a Refund.

 Returns must be made within 21 days of the original order date.

  • Returns have to be unworn with the original accessories, are in new and resalable condition, and in the original packaging

  • Item(s) returned for a refund will incur an 15% shipping and processing fee
  • This includes the item's packaging Insert.

    Please note: We cannot refund the shipping charges.

    Item(s) returned for a

  • REFUND... Are Refunded to original payment method 

  • Item(s) must be new, unused and in their original packaging, along with all accessories.

    Item(s) must be accompanied by the packing slip sent to your email by our online return portal.

    Item(s) must be returned via a traceable shipping method with delivery confirmation.

    All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).

    Returned items eligible for a refund will be refunded for the cost of the item returned only, minus shipping and Handling Fee

  •  We do not refund shipping cost.

    PLEASE NOTE: If a return is denied based on the above criteria, we will NOT automatically call and/or return the item to you.

  • Once return Authorization is approved Please note item must be returned within 14 days from the date of  authorization

What items are not returnable?


    • For All items found in our Sale section, All Sales Are Final


      • Please see tips below for keeping your items in returnable condition:
        • Wigs, Beards, Facial HairDue to Hygiene Issues, Opened packages of  Wigs, Beards and Hair are not eligible for returns or exchanges. To be returned the Wig package must not have been opened in anyway. Meaning IF You Took It Out Of The Package, Its Not Returnable!!
        • Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
      • The following items are ONLY returnable if they are in their unopened, original packaging – these items must not have been worn, used or altered in any way: (basically, if it goes on a furry friend or your face, feet, hair or bottom and you took it out of the package - it's yours to keep):


    • Shoe covers, boot tops, slippers or other similar footwear
    • Eyelashes
    • Cosmetics
    • Teeth
    • Prosthetic noses or chins
    • Cigarette holders
    • Items in factory sealed packages [e.g. blister packs]

Still having problems, contact us @ 


How to Exchange an Order?

  • Exchange...... Please return your original purchase and place another order.




Are there any charges for return?

  • Item(s) returned for a refund will incur an 15% shipping and processing fee
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks.(Please save your tracking information.)